Help

Deutsche Post DHL's online publications have been optimised for use with the following internet browsers: Internet Explorer 6, 7 and 8, Mozilla Firefox 3, Safari 3 and Opera 9. Parts of the reports have been enriched with functions requiring Java Script and Flash 8 or later.

Navigation

There are five ways to navigate through the reports.

Main menu: You can access all contents by hovering the grey areas (tabs) at the top of the screen.
Submenu: You can navigate within the contents of the first menu level using the icons on the left of the screen. Clicking on a topic opens a menu, which can be used to select the contents of the second menu level. Third-level contents are indented and can also be accessed using the icons on the left of the screen. If the contents cover more than one screen, you can leaf through the pages using the icons at the top right of the text.
Service menu: The service menu at the top of the screen allows you to change the text size and search for information. It provides direct access to the main page, the order and download centre and to the shopping basket. The service menu is completed with the ‘print page' and ‘recommend page' functions at the right of the screen. The service menu is available on every page.
References: Internal and external references are available under ‘further information' on the right of the screen. Internal links are marked and external ones .
Footer navigation: At the bottom of the screen there are further navigation icons to legal information, editorial information, the data protection declaration, the sitemap and the Investor Relations contact page. The sitemap shows the overall structure of the online publications and is where each page can be access directly.

Search

The search field in the service menu at the top of the screen allows you to use the publication's internal search engine. You only have to enter the term you are looking for in the search field. The hits shown for the term will be listed according to relevance in descending order and the term entered will be highlighted.

Order- and Downloadcenter

The order and download center can be accessed via the service menu at the top of the screen. You can use the online order form to order printed copies of the online publications. In the download centre you can download PDF versions of entire online publications, single pages and individual chapters. You need Acrobat Reader. to view the files. All the document's tables are also available as Microsoft Excel spreadsheets. The figures in Excel are shown according to view the files. All the document's tables are also available as separate Microsoft Excel spreadsheets. The figures in Excel are shown according to your computer's country settings. Clicking on or after the description opens the corresponding document in a new browser window, from where it can be saved.

Printing

Every page has a print function. Clicking on the print icon opens a separate browser window containing a preview of the page for printing (without navigation icons and other browser components). You can now print out the page with or without images. Confirm your selection by clicking on the print icon in the new browser window.

Saving a PDF version

You can save the contents of every page on to your computer as a PDF file by clicking on the PDF icon on the right of the screen. This opens a separate browser window showing the PDF version. You can save the file on to your computer using the save function.

Recommend page

Clicking on this icon opens an e-mail form from your e-mail program containing a link to the contents of the currently-opened window. Add the e-mail recipient and some text, if applicable.

Java Script is required for this function.

My cart

Using the My cart function you can compile the contents of the online publications as you wish. You can use My cart to collect contents. After you have confirmed your selection, a PDF document is generated that you can save on to your computer. You can view, download and delete the selected contents via My cart at the top of the screen.